Pfizer Operations Delivery Manager in Beijing, China

ROLE RESPONSIBILITIES

  • Maintaining deep insights of the country and sites; that include knowledgeable of the state of infrastructure and its operations, and understand the country/ sites operating culture and challenges/ issues.

  • Oversight of the country and sites core infrastructure operations; manage escalations from key stakeholders and collaborate with BT team to resolve any service events, incidents or issues with the core infrastructure.

  • Collaborate with BTI team to resolve core infrastructure operational deviations and service health at the country/ sites; and ensuring that they are being addressed.

  • Collaborate with BTI team in ensuring successful core infrastructure implementation or changes turnover to operations at the country/ sites; which might include engaging key stakeholders, scoping and clarifying requirements, working with support or project team on planning and coordination of execution thorough turnover to operations.

  • Manage End-Users support for sites that are not managed by Corp Function Business Services group.

  • Manage Site Services Service Provider performance at the country/ sites.

QUALIFICATIONS

Education

  • Minimum: Bachelor's Degree - Computer Science, IT Management or related.

  • Advantage: Any other I.T. certifications will be an advantage.

Experience

  • 6+ years of I.T. Service Management experience in a global enterprise.

  • Demonstrated knowledge and experience in managing I.T. service discipline and resources across multiple country/ sites.

  • Demonstrated client focus and service orientation; must be able to work effectively in a team-based environment within I.T., business divisions, and third-party vendors.

  • Strong interpersonal skills and able to manage and influence key stakeholders in positive, poised and effective manner.

  • Ability to analyze data and information; and use it to support data-guided assessment, problems review and resolution, solution options and decision.

  • Ability to communicate technical issues/challenges to non-technical people using business language.

  • Knowledge and experience in managing external service providers.

  • Knowledge and experience with ITIL Service Management framework and processes.

  • Excellent Chinese and English verbal and written communication skill.

  • Must be self-motivated, ability to work well in a virtual team environment, and must exhibit a positive and professional attitude.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.