Pfizer Customer Service Officer in Capelle Ad Ijssel, Netherlands

Are you our new colleague in the Global Supply Chain (GSC) team at Pfizer NL?

We are looking for a new Customer Service Officer to support our team. You will be responsible for all the order-2 cash processes and interactions with our internal & external customers, and partners. Besides this you will have close interaction with your colleagues from Supply, Commercial and other departments on a daily base.

You will report into the GSC Market Lead and be a part of a diverse and skilled team of people, working with a brought portfolio of products. We value greatly strong team-spirit, flexibility and motivation in our team.

As GSC NL we are a part of the WES (West Europe South) region with the total EMEA GSC organization. Via the community of practice you will learn and share your expertise & knowledge to increase the value we bring to our daily work, and our patients.

This is what we can offer: Purpose role : The purpose of this role is to act as the operational contact for activities between in- and external stakeholders and the Logistics Service Provider(s) (LSP(s)). Key responsibilities are: the Order to cash (O2C) process in our ERP, Customer management and Administration of the order process.

Responsibilities:

  • Client management both internal and external

  • Perform the daily order Management and Order-to-Cash procedure in our ERP

  • Working together with the LSP to ensure efficient running of processes involved in planning and controlling of the flow of products and/or services through the distribution channels. Meeting the set requirements for deliveries and service to ensure that customer satisfaction is guaranteed

  • Perform Sales Order Management month end procedure and report to the applicable departments. Including SOX compliance in the key areas of month-end and revenue recognition

  • The management of customer complaints

  • The management and creation of customer master data & pricing

  • The reconciliation process of customer returns

  • Informing clients of the backorder status

  • Processing of price changes in cooperation with Finance and Trade Administration

  • Credit and Debit note management

  • Resolve challenges and logistic related issues by liaising and offering support to key stakeholders

  • Ensure Audit readiness at all times for both internal and external bodies

  • Support the GSC Market Lead in the operational business (key accountabilities) and participate in regular Demand & Supply Management Meetings

This is what you can offer: Knowledge/Qualifications: HBO/MBO working and thinking level, preferably a commercial/business admin related education.

Experience:

Minimal of 2-3 years Customer Service and Logistics experience. Preferably in the pharmaceutical/healthcare related market, or comparable.

Skills:

  • Team player with the ability to communicate both verbally and in written instruction

  • Organised, flexible and change-agile

  • Excellent PC skills (Advanced Excel, Word, PowerPoint)

  • Excellent working knowledge of SAP Systems especially in Inventory Modules

  • Strong proven operational management skills and knowledge of current GDP legislation is an asset

  • Languages: Dutch and English verbally and in written communication

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.