Pfizer Customer Services Assistant (U in Croydon, United Kingdom
Hospira Aseptic Services, a Pfizer company, operates from a purpose built state of the art unit in South London, delivering complete compounding solutions to over 300 NHS and private customers.
Compounding is the process of preparing ready to administer chemotherapy and other products using aseptic technique. Our products are delivered direct to the hospital or pharmacy, which are then administered to the patient. We provide a fast response, high quality service to healthcare providers whose patients predominantly require cancer treatment.
As part of the Customer Services team, the Customer Services Assistant will work closely with the Customer Services Supervisor and operate as the first point of contact for customers. The Customer Service Assistant will be responsible for delivering an outstanding level of customer service and assist the commercial and operational teams in a variety of tasks including providing support for processing and verification of orders, invoicing, and any related activities.
The responsibilities of the Customer Services Assistant will include; but not limited to:
Customer SLA's met and failures reported to Customer Services Manager.
Handling customer calls and emails.
Building customer relationships
Data entry /verification of orders and setting up of customer records on ASCURA
Producing supporting documentation
Filing and archiving of documentation
Invoicing customer orders
Assist in set up and maintenance of customer data records on Mfg Pro.
Ensure that customer prices are set up and input on Mfg Pro.
Print reports from the relevant IT systems and reconcile to confirm all orders are invoiced accurately
Assisting in any activity relating to invoicing
Follows direction set up by the relevant supervisor on a daily basis
Reports non-conformance issues to the relevant supervisor
Customer Complaints logged and reported to Quality Manager
Complies with Hospira and local legislation policies and procedures
The Customer Service Assistant will have the below Skills / Experience:
Maths and English GCSE or equivalent
Previous experience in a Customer Service role (desirable but not necessary for the right candidate)
Basic Windows & Office knowledge
Ability to communicate clearly and effectively in a timely manner with all members of the unit
Ability to complete records accurately and with sufficient detail using Good Documentation Practice
Is dedicated to meeting the expectations and requirements of internal and external customers
Ability to understand the Customer needs and balance against the business requirements
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.