Pfizer In in Groton, Connecticut


The IRT Technical Support Manager will provide technical support for Pfizer's In-House Interactive Response Technology (IRT) systems in the IRT Global Oversight Team (IGOT) Support function.


  • Serve as Pfizer's technical point of contact for the IGOT Support Team with focus on Impala, Impala 2.0 and integrated systems.

  • Contribute to internal IRT artifact scoping discussions with the vendor's product management team.

  • Support IRT production release activities as part of the Software Development Lifecycle (SDLC).

  • Collaborate with IRT System Owners, Operations Support Managers (OSMs), and IRT Data Steward to ensure study and system requirements are being met and in alignment with data integrity requirements.

  • Partner with applicable System Owners and technical support staff to manage planned and unplanned system outages.

  • Provide customer facing support for technical consultations, audits and regulatory inspections.

  • Contribute to the resolution of technical issues and quality investigations related to internal IRT systems in collaboration with other technical/Business Technology resources.


  • BA/BS, in computer science, scientific, or business field required. Masters or advanced degree a plus.

  • Minimum 5-7 years of experience with IRT systems required; Impala and/or CSDS experience desired.

  • Understanding the nature of clinical data, with particular regard to the concepts of IRT study configuration, resupply settings, blinding, privacy protection, and data quality/integrity standards.

  • Knowledge and experience working in a GMP / GCP environment and with regulatory audit teams.

  • Experience conducting or participating in root cause analysis using tools such as FMEA, 5-Why, Cause & Effect Matrix and/or Fish Bone diagram.

  • Project management and/or continuous improvement experience or certification such as PMP, CBAP, AIM or Lean Six Sigma Green Belt/Black Belt a plus.

  • Possesses strong English language written and verbal communication skills.

  • Skilled in a variety of data base query or reporting tools such as SQL, Spotfire, Tableau.

  • Skilled in Microsoft Office suite including advanced skills with Excel, PowerPoint, Project, Visio, OneNote and SharePoint.

  • Database query, business analysis and technical writing skills a plus.

  • Skilled in use of HP ALM Quality Center preferred.


  • Will require occasional after hours support, particularly in support of IGOT Support staff and on software release dates

  • Colleague may manage 1-3 contractors

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

Other Job Details:

  • Last Date to Apply for Job: July 27, 2018

  • Additional Location Information: Remote option available

  • Eligible for Relocation Package

  • Eligible for Employee Referral Bonus

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.