Pfizer Director of Operational Excellence / Program Management in United States


The primary purpose of this role is to lead and manage the site's Operational Excellence (Lean, Six Sigma, and Continuous Improvement) efforts and the site Program Management Office (PMO). Within this primary purpose, the Director Operational Excellence / PMO will assist in the development of strategic planning efforts critical to the site's business needs, ensure alignment between PMO / OpEx / Capital projects / Quality / Operations to satisfy business needs, lead key complex projects and develop/deploy associated site culture change initiatives resulting from aforementioned projects / company initiatives (example, Head, Heart & Guts leadership). This position requires successful change management experience, will sit on the Site Leadership team and will work closely with the Site Leader, Site Quality Operations Leader, and the Site Functional Leaders to ensure alignment / prioritization of projects to site / OpU goals & objectives.


  • Leads the OpEx and PMO teams to drive quality improvements with manufacturing and business processes.

  • Oversight of PMO / OpEx projects, ensuring milestones & plans are established / tracked, risks are identified and projects resourced.

  • Manage site PMO / OpEx work-streams, delivering on SLT-aligned goals / objectives for Continuous Improvement / Site Regulatory & Non-Regulatory Commitments

  • Participate in, facilitate, or lead complex cross-functional projects critical to the site's business / improvement needs

  • Assists in the development of the overall strategies for the site's Lean Mfg / Six Sigma and Continuous Improvement projects

  • Manages site project priorities and collaborates with stakeholders to ensure site / OpU goals & objectives are satisfied while managing expectations from Site Leadership.

  • Assists in the development & modification of operating metrics to ensure/confirm efficient operations to include Standard Work, Leader Standard Work, Hoshin, Process Based Leadership, etc.

  • Ensure internal communication and collaboration across the work-streams and projects teams for effective execution while managing / involving external stakeholders to meet desired goals / objectives

  • Manages on-boarding of new hires & contract staff

  • Identify improvement and enhancement opportunities for products & processes as work-streams progress. Drive adoption and implementation without disrupting commitment timelines

  • Coach & train site colleagues in Lean Mfg / Six Sigma techniques and Process capability analysis.

  • Assists in the deployment of site culture improvement initiatives (reference site's Pfizer Voice survey results).

  • Stay closely connected to Pfizer's global continuous improvement strategies (example, iMEX) and make work-stream implementations that align themselves with global strategies

  • Be a strong change agent for a proactive quality-minded culture.


  • Certified Lean / Six Sigma Black Belt

  • Experience coaching Lean Mfg / Six Sigma and DMAIC principles

  • Min. 10 years' experience in Pharmaceutical, Biopharmaceutical, or high technology industry required with prior program / project management responsibility

  • Advanced process capability analysis skills

  • Must be a US Citizen


  • MBA or relevant business experience

  • Combo drug/device manufacturing experience

  • Change management experience

  • Experience in metric program governance


Position requires regular on-site attendance - this position cannot be performed on a remote or telecommute basis on a temporary, short- or long-term basis.

Must have the ability to simultaneously multi-task across multiple capabilities / functions and handle multiple competing priorities / requirements, including performing site and functional responsibilities, responding to frequent email / phone communications and attending multiple meetings / conference calls. Note these activities may not be time bound to core hours or presence at the site.

Must have the ability to work effectively under and manage to strict production, time and performance deadlines.


Must be willing and able to work beyond the hours typically defined as a "regular" workday, which may or may not include weekends and holidays.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment.

The job is open only to Protected Individuals (as defined by 8 U.S.C. ยง 1324b(a)(3), namely, Citizens or Nationals of the United States, Lawful Permanent Residents ("green card holders"), Refugees and Asylees.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

Other Job Details:

  • Last Date to Apply for Job: May 28, 2018

  • Eligible for Relocation Package

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.